A Few Commonly Asked Questions and Answers...
 

How Does The Automatic Debit Feature Work?
Using electronic funds transfer, we will automatically debit the bank or credit card account you have selected, on the agreed dates, and only for the amount you have agreed to.

How Much Does MedPay Cost Me?
There is no cost to the patient for using MedPay.

How Will I Remember Debit Dates and Amounts?
Your health care provider will give you a copy of your payment schedule. Remember to record each transaction, and ensure that sufficient funds or credit is available on scheduled debit dates.

A $17.50 charge will be made for each debit returned unpaid.

Do I Lose Control of My Bank or Credit Card Account by Signing an Electronic Funds Transfer Authorization Form?
Simply put, No. Your authorization is for specific amounts, and dates, which limits MedPay’s access.

What If I Switch Banks or Want to Use A Different Credit Card Account?
Just notify MedPay®, or the hospital business office and fill out a simple change form. You must notify us at least 14 days before changing accounts.

What If I Have Questions Regarding My Account?
Our business office is available to serve you Monday through Friday 10a.m. - 6p.m. (EST) at (631) 423-8585.